Warranty & Repair: Enjoy peace of mind with our 24-month warranty and 5* customer service. Our team is here to assist with tent maintenance and spares and offer repair advice.
All Bell Tent Boutique tents come with a 2-year guarantee against manufacturing defects. This guarantee covers manufacturing issues such as stitching, missing parts and waterproofing. Any product or any component of the product found to be defective or missing will be repaired to working order or replaced with the same or similar model at the discretion of Bell Tent Boutique LTD without charge, at our expense
This warranty does not extend to the poles or zippers as these can often be misused.
Our warranty does not apply to damage that is not from a manufacturing defect, It does not cover for damage caused by wear and tear or adverse weather conditions. It is recommended that tents should not be pitched or left up in wind speeds above 30mph (pre-galle force). In these circumstances, replacement parts are available in our shop.
The Bell Tent Boutique warranty is not transferable. The warranty does not cover professional and long term use, our tents are designed for leisure camping and our warranty specifically covers leisure camping use. For tents that are erected semi-permenantly we will cover manufacturing defects for the length of the warranty. Our warranty does not cover mould or mildew as we have no control over the conditions the tent is left up in or how it has been stored. If your tent has a manufacturing defect or has been damaged during shipment, please take pictures of the packaging and the damage and contact us so we can confirm and resolve the issue immediately. The warranty is provided by Bell Tent Boutique LTD and this policy is offered in addition to your legal rights. This does not affect your statutory rights