Covid -19 Updates
25/03/2020
Huge hello to all our wonderful customers,
It is a very challenging time for us all around the globe and we hope you are staying safe & well ❤️ As I'm sure you are all aware guidelines in the UK and around the world are changing daily and we are working hard to keep our staff and customers safe in these unprecedented times.
We are currently still shipping orders, but we only have a skeleton staff working round the clock to fulfil orders. Some orders may me slightly delayed with the current circumstances depending on where they are being shipped to. We really appreciate your patience and support while we work hard to get products to you as quickly as possible.
If you need to reach us can you message at hello@belltentboutique.co.uk
Much love Team BTB ❤️
Delivery
We offer FREE Next Day Shipping on items over £20 to most parts of the UK. Single items under £20 will be shipped FREE via an Economy 2-3 day delivery service.
All goods ordered before 12pm will be dispatched the same day. Our regular deliveries are made Mon- Fri between 08:00 and 19:00 (except during public holidays).
Once the order is dispatched you will be sent an email with the tracking number for your consignment.
For most UK addresses we will often deliver the next day, however, our service is not a guaranteed next day delivery service and we are not responsible for any delays incurred by our couriers.
Orders placed between Monday and Thursday @ 12pm should be delivered within 48 hours of your order being placed. Occasionally this can be extended up to 72 hours. Please contact us if you have not received your goods after this time.
If a delivery is expected to be delayed beyond 7 days we will contact you by email or telephone, at this point, you will have the option to cancel your order.
If you are ordering over the weekend, your first potential delivery day will be the following Tuesday. (Wednesday after Bank Holidays)
Some items on our website come directly from our suppliers and will be shipped separately.
For larger orders that require a pallet please allow 7 working days for delivery in the UK.
Surcharges
Delivery to most of the UK is free of charge. There is a surcharge for delivery to Southern Ireland (The Republic of Ireland), Northern Ireland, The Highlands of Scotland and the islands such as Jersey, The Isle of Man, The Isle of Wight and Guernsey. The surcharge for these locations can be seen in the table below. Additional delivery charges to these locations are determined by the dimensions and weight of the item(s) being ordered.
|
Shipping Destination
|
Delivery Time
|
<4kg Parcel
(Excl. VAT)
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4kg – 30kg Parcel
(Excl. VAT)
|
|
Southern/Northern Ireland
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Up to 5 working days
|
|
|
|
The Highlands
|
Up to 3 working days
|
|
|
|
The Islands of the UK (not listed below)
|
Up to 5 working days
|
|
|
|
Jersey
|
Up to 5 working days
|
|
|
|
Guernsey
|
Up to 5 working days
|
|
|
|
The Isle of Man
|
Up to 3 working days
|
|
|
|
The Isle of Wight
|
Up to 3 working days
|
|
|
Shipping costs for orders anywhere other than mainland UK will be quoted at the end of your order.
Security
For your security, all of our deliveries require a signature. The courier will try to deliver the products to your address, and, if no-one is home, will try a neighbor and leave you a card to let you know where your delivery is. If they're unsuccessful, they will leave you a card, and you can call them to arrange another delivery time. If you experience any problems with a delivery contact us or call us on 0115 9663535
All orders paid with by card can only be shipped to the billing address, and orders paid for via Paypal to the confirmed address on the account.
Express service (excluding those destinations detailed in the chart above)
|
Special Service Type
|
<4kg Parcel
(Excl. VAT)
|
4kg – 30kg Parcel
(Excl. VAT)
|
|
Before 09:00
|
|
|
|
Saturday
|
|
|
|
Before 10:00
|
|
|
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Before 12:00
|
|
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If the goods are lost or damaged in transit, please let us know promptly (within 24 hours) so that we can replace your goods as quickly as possible.
Deliveries in Europe – Please allow 3-5 days.
We ship to the countries below:
Zone 1 – Germany, France, Netherlands, Belgium, Northern Island, Republic of Ireland
Zone 2 – Spain, Germany, Denmark, Italy, Austria, Channel islands
Zone 3 – Sweden, Finland, Portugal, Poland, Cyprus, Hungary, Czech Republic
Worldwide Shipping.
We ship worldwide with DHL. Our site will calculate international shipping for most products, but if your location is not listed contact us with your location and the products you'd like to ship.
You are responsible for customs clearance, duties & taxes due in your respective country. For shipments outside the EU we will deduct our 20% VAT at the checkout.
